| WARRANTY
Rafal Spice Company warrants all goods of our manufacture to be
free from defects in material and workmanship under normal use
and service. Any goods found to be defective, upon examination
by us, within 12 months from date of shipment, shall be repaired
or replaced by us without charge, FOB factory within the continental
United States. All export taxes, fees and duties occurring from
warranty shipments beyond the continental United States will be
the customer's responsibility.
This warranty
shall be null and void and of no effect unless we are notified
of such defect, all within 12 months from date of shipment. Such
notification shall be directed to the office of Rafal. No goods
shall be returned without prior written approval.
Explicitly
excluded from this warranty are: special finishes and labor required
to remove and/or reinstall original or replacement parts.
This warranty
does not cover damage caused by improper installation, overloading,
accident, improper storage, or neglect, alterations, modifications,
or additions.
Rafal warrants
the items purchased from other manufacturers only to the extent
of the normal warranty of these manufacturers.
The above
warranties are given in lieu of all other warranties express or
implied, including without limitation, the warranty of merchantability
and the warranty of suitability for a particular purpose. It is
expressly agreed that Rafal assumes no liability for liquidated
damages arising out of a breech of contract, including any warranties
arising therefrom, and buyer's remedy shall be limited to repair
or replacement of defective parts as described above.
QUOTATIONS
Prices quoted are subject to receipt and acceptance of order within
30 days of the date of the quotation unless otherwise noted on
quote.
TAXES
Rafal reserves the right to add sales tax, or any other tax, which
may be imposed on our products, as required by law. All shipments
into the State of Michigan will carry the current state sales
tax unless a resale certificate for the State of Michigan is on
file at Rafal.
TERMS
OF PAYMENT
Payment terms are net 30 days to established customers. New customers
must furnish credit references before credit can be issued. A
credit line will be based on credit reference information received
by Rafal.
CANCELLATIONS
Written consent from Rafal must be obtained prior to the cancellation
of any order. Cancellation charges may apply. |
RETURNED
GOODS
Prior written authorization from Rafal must be obtained before credit
on returned goods will be given. Returns shall be subject to a restocking
charge and must be returned to Rafal Spice Company freight "prepaid".
LOSS
OR DAMAGE IN TRANSIT
Rafal shall not be liable for loss or damage in transit. The following
steps must be taken to ensure proper handling of loss or damage
claims:
1) Products
received freight prepaid must be checked against the packing list
to ensure all items were delivered. In case of shortages, note
on the carrier's paperwork "Shipment Received Short".
If shortage is not discovered upon receipt from carrier, Rafal
must be notified of shortages within 24 hours of receipt to ensure
a claim for loss can be filed. Shortages reported later than 24
hours carry no guarantee of replacement/credit.
2) Products
received freight prepaid must be checked for damage upon receipt.
In the case of damage observed upon delivery, note on carrier's
paperwork "Received with Damage". Contact Rafal immediately.
In the case of concealed damage, Rafal must be notified within
24 hours of receipt in order to report concealed damage to the
carrier. Failure to report concealed damage within 24 hours may
result in loss of repair costs/replacement of product.
3) Products
received freight collect must be checked for damage upon receipt.
In case of damage observed upon delivery, note on carrier's paperwork
"Received with Damage," Rafal will not be responsible
for any damage or loss on collect shipments. Freight claims rest
solely with the consignee.
DELIVERIES
Delivery dates are estimated dates only, and unless otherwise
specified, are estimated from the date of receipt by Rafal of
purchase order, complete technical data and approved drawings.
In estimating
such dates, no allowance will be made, nor shall we be liable
directly or indirectly, for delays of carriers or delays from
labor difficulties, shortages, strikes or stoppages of any sort,
fires, accidents, failure or delay in obtaining materials or manufacturing
facilities, acts of government affecting us directly or indirectly,
bad weather or any causes beyond our control or causes designated
as Acts of God or forces of nature by any court of law, and the
estimated delivery dates shall be extended accordingly. We will
not be liable for any damages or penalties, whatsoever, whether
direct, indirect, special or consequential, resulting from our
failure to perform or delay in performing unless otherwise agreed
in writing by an authorized officer of Rafal Spice Company.
FOR SPECIAL
DESIGNS AND/OR APPLICATIONS NOT SHOWN IN OUR CATALOGS, PLEASE
CONSULT Rafal. |
